Shipping & Returns
what shipping methods do you offer?
We offer standard and expedited shipping. standard shipping takes about 3-7 business days, while expedited shipping takes 1-3 business days.
We do not ship outside of the US at this time.
what are your shipping rates?
We charge a flat standard shipping rate of $8 on all orders below $75, but offer free shipping with $75 minimum purchase.
what items can I return or exchange?
Any unused and unopened products purchased within 30 days of the shipping date.
how does it work?
If you wish to return or exchange a product you ordered, please contact us at email@example.com. Once your exchange or return is authorized, we’ll send you step-by-step instructions. We will refund the full purchase price of the returned item(s) to your original payment method or give you a refund voucher to use on herlabeauty.com. Note that you’ll be responsible for the shipping costs when returning your items.
how soon will I get my refund?
Please allow about 5-10 business days to process your refund.
what if I receive a damaged or incorrect product?
If you receive products that are damaged or not what you ordered, please contact us at firstname.lastname@example.org. We’ll send you a prepaid shipping label, so you can return the items to us and we’ll immediately send you the new ones. Sorry for the inconvenience!
If you have questions about the returns you can email us at email@example.com