Shipping & Returns

what shipping methods do you offer? 

 
We offer standard and expedited shipping. Standard shipping takes about 3-7 business days, while expedited shipping takes 1-3 business days. We ship your order within 48 hours (not including weekends and holidays).

We do not ship outside of the US at this time.

what are your shipping rates? 

We charge a flat standard shipping rate of $8 on all orders below $35, but offer free shipping with $35 minimum purchase.

what items can I return or exchange?

If you’re unhappy with your purchase or a product doesn't work for you, we’ll find a solution. Return or exchange requests are considered on a case by case basis and have to be submitted within 30 days of the shipping date.

how does it work?

If you wish to return or exchange a product you ordered, please contact us at hello@herlabeauty.com. Once your exchange or return is authorized, we’ll send you a prepaid shipping label. We will refund the full purchase price of the returned item(s) to your original payment method or give you a refund voucher to use on herlabeauty.com.

how soon will I get my refund?

Please allow about 5-10 business days to process your refund.

what if I receive a damaged or incorrect product?

If you receive products that are damaged or not what you ordered, please contact us at hello@herlabeauty.com. We’ll send you a prepaid shipping label, so you can return the items to us and we’ll immediately send you the new ones. Sorry for the inconvenience!

If you have questions about the returns you can email us at hello@herlabeauty.com