Shipping & Returns
what shipping methods do you offer?
We offer standard and expedited shipping. Standard shipping takes about 3-7 business days, while expedited shipping takes 1-3 business days. We ship your order within 48 hours (not including weekends and holidays).
We do not ship outside of the US at this time.
what are your shipping rates?
We charge a flat standard shipping rate of $6 on all orders.
what items can I return or exchange?
Return or exchange requests are considered on a case by case basis and have to be submitted within 30 days of the shipping date. We do not refund the shipping cost. Open products are not eligible for return.
how does it work?
If you wish to return or exchange a product you ordered, please contact us at email@example.com. Once your exchange or return is authorized, we'll provide you with the return address. Once we receive the item, we will refund the full purchase price of the returned item(s) to your original payment method or give you a refund voucher to use on herlabeauty.com. Please note that the customer is responsible for shipping the product back to us.
how soon will I get my refund?
Please allow about 5-10 business days to process your refund.
what if I receive a damaged or incorrect product?
If you receive products that are damaged or not what you ordered, please contact us at firstname.lastname@example.org. We’ll send you a prepaid shipping label, so you can return the items to us and we’ll immediately send you the new ones. Sorry for the inconvenience!
If you have questions about the returns you can email us at email@example.com